▷ Who fixes your technical faults?

Who takes care of the energy and gas system when you change supplier? Since you have decided to switch to a new energy and gas contract, it is good to know all the details about the disturbances present in your home, as well as outside. We will present some answers to the most common questions.

It may happen, for example, that the energy or gas system breaks down, who is responsible for its repair? Simple, the local distributor is the one who takes care of the maintenance of the systems. You don’t have to worry about turning to another supplier, the distributor covers the systems of any network user, by law and by contract.

What does the supplier do?

The supplier is the one who offers you a better price, because it is he who buys and negotiates energy and natural gas, thus being able to offer you the most convenient offer.

How does the energy and gas reach the supplier?

The producer, the one who generates the electricity, from wind, biomass, photovoltaic, hydroelectric, thermoelectric, hydrocarbon or nuclear sources, will sign an energy supply contract with the supplier.

On purpose between manufacturer and supplier is found: conveyor and distributor. The carrier in Romania is Transelectrica, and the distributor is the one who manages and maintains the electricity networks: cables, poles, meters, transformer stations, etc. The distributor is responsible for the supply of energy to the place of consumption and is directly responsible for the quality of the supply and any problems: electricity outages, power fluctuations, as well as the reading of energy and gas meters.

The supplier buys energy and gas and gives it to you. An ANRE accredited energy and gas supplier will sign an energy supply contract with you and offer you a lower price, payment terms, verification and responses in case of obvious malfunctions.

Home intervention services?

Yes, at Restart Energy it is possible to intervene at home with technical support, thanks to the long-term partnership with one of the most professional authorized teams in Romania. All our customers have personalized benefits, namely: a 25% discount on energy and gas system intervention services.

When you encounter a problem within the space where you live or carry out your business, you will call the toll-free number: 0800 41 00 40 and one of our operators will send you a specialist to solve the problem.

Reboot assistant throughout Romania

We offer full-time support throughout Romania because we are with every member of the Restart community.

This extra service helps you immediately, just a call away, if you want checks and inspections on methane gas or interventions and technical support on electrical systems.

To remember! This intervention service is aimed only at the internal space where energy and gas is supplied. If emergencies occur regarding the supply of electricity or natural gas: voltage drops, total interruption of the supply, it is necessary to contact the regional distribution operator.

Conclusion

Changing your electricity or gas supplier is often a straightforward process, and it is important for consumers to understand that the reliability of the energy network remains unchanged throughout the transition. While the supplier is responsible for selling electricity or natural gas and managing billing, the local distribution company continues to own, operate, and maintain the infrastructure that delivers these services. This separation of responsibilities ensures that customers receive uninterrupted service regardless of which supplier they choose.

One of the most common concerns when switching suppliers is whether technical support or emergency repairs will be affected. In reality, the local distributor remains responsible for maintaining power lines, gas pipelines, meters, transformers, and other essential infrastructure. If a fault occurs in the distribution network or there is a service interruption caused by technical issues, the distributor is legally obligated to respond and restore service according to established regulations. This responsibility remains the same regardless of the supplier selected by the customer.

Understanding the distinction between suppliers and distributors helps consumers make more confident decisions when comparing energy offers. While suppliers compete by offering different pricing plans, customer service options, renewable energy packages, and contract terms, the physical delivery of electricity and gas continues to be managed by the same regulated distribution company. As a result, switching suppliers does not require replacing existing infrastructure or changing the quality of the energy delivered to the property.

Another advantage of a liberalized energy market is that consumers have greater freedom to select contracts that better match their financial needs and sustainability goals. Whether choosing a provider based on lower prices, fixed-rate contracts, renewable energy options, or enhanced customer support, customers can benefit from increased competition without sacrificing the reliability of their energy supply. This flexibility encourages suppliers to improve their services while maintaining strong consumer protections.

Consumers should also remember that any emergencies involving the distribution network, such as power outages, damaged electrical lines, or gas leaks, should always be reported to the local distributor or the appropriate emergency services, depending on the situation. Knowing whom to contact helps ensure that technical issues are resolved quickly and safely.

Ultimately, switching energy or gas suppliers is a financial and contractual decision rather than a technical one. The local distributor continues to maintain the infrastructure, ensure network reliability, and respond to system failures, allowing consumers to change suppliers with confidence. Understanding these responsibilities helps customers take full advantage of a competitive energy market while continuing to enjoy safe, reliable, and uninterrupted utility services.